Guest Service & Housekeeping

We offer seamless support so guests can feel at ease from arrival through departure.

Check-in & Check-out Assistance

Greeting guests upon arrival and departure, key handover, and property orientation.

Multilingual Support (English & Japanese)

Clear explanations of facilities, house rules, and nearby attractions.

Emergency Support (24-hour available)

First response to issues such as electricity or water troubles, with professional arrangements if needed.

Every detail is cared for to ensure guests feel truly glad they chose this property.

• Pre-arranged setup of amenities and supplies (toothbrushes, slippers, towels, welcome amenities, etc.)
• Housekeeping during stay (cleaning and linen replacement)
• Airport transfers, rental car, and taxi arrangements (advance booking required)
• Restaurant and activity reservations
• Baby and kids’ items prepared in advance
• Storage and return service for forgotten belongings

For special occasions or unique guest requests, we create experiences that leave lasting memories.

Welcome Basket

Curated with local foods, wine, or amenities tailored to the season and guest preferences.

Special Occasion Arrangements

Decorations, flower bouquets, message cards, and more to celebrate birthdays or anniversaries.

Partnered External Services

Private chef, catering, massage, babysitting, interpreting, and other personalized arrangements.

• Reservation management and guest communication (English & Japanese)
• Calendar management and blocking (adjustments for owner stays)
• Review response support and host rating improvement
• Sharing guest feedback and proposing improvements

• Check-in / check-out assistance
• Post-stay cleaning, linen replacement, and restocking supplies
• Emergency and first-response handling (equipment failure, noise issues, etc.)
• Managing and reporting house rule violations