Operation

Invisible professionals supporting your property behind the scenes

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The success of a vacation rental lies in the accumulation of countless, often unseen, daily operations.
We take on the full scope of management on behalf of property owners, ensuring both peace of mind and tangible results.
From reservations and guest support to pricing optimization and financial reporting—we work quietly behind the scenes to maximize the true value of your asset.

Initial Setup Support

Initial Setup Support

  • Creation of multilingual house manuals and rule guides
  • Registration and initial setup on booking platforms (Airbnb, etc.)
  • Optimization of property descriptions, photos, and house rules to enhance competitiveness
Reservation & Guest Communication Support

Reservation & Guest Communication Support

  • Handling reservation requests in both English and Japanese
  • Guest support throughout the entire stay (before, during, and after check-out)
  • Distribution and management of check-in guides and access information
Calendar & Pricing Management

Calendar & Pricing Management

  • Centralized management across multiple OTAs (Airbnb, Booking.com, etc.)
  • Dynamic pricing optimization according to peak/off-peak seasons
  • Calendar adjustments for owner stays and maintenance scheduling
Content & Account Management

Content & Account Management

  • Updating text and photos on OTA listings
  • Adding new information for services or facilities introduced
  • Revising and redistributing house manuals and guest guides
Finance & Reporting Support

Finance & Reporting Support

  • Monthly income and expense reports (easy-to-read household account style)
  • Cost tracking for cleaning and supplies
  • Support in organizing data for tax filing or accounting purposes
  • Coordination of repairs or maintenance, with prior owner approval
Communication & Coordination

Communication & Coordination

  • Liaising with service providers (cleaning, maintenance, deliveries, etc.)
  • Acting as a contact point for lost-and-found or shipping requests
Optional Services

Optional Services

  • Design and implementation of guest satisfaction surveys
  • Support for basic marketing activities (social media, newsletters, etc.)
  • Record-keeping of house rule violations and incident logs

OTHER SERVICES

敷地管理

Land Maintenance

Mowing, pest control, snow removal, etc.
定期清掃

Cleaning

Air conditioner, ventilation cleaning, etc.
ハウスキーピング

Guest Service & Vacation Rental

Housekeeping, guest service
運用代行

Operation

Guest reception, reservation management, etc.
ゲストサービス

Service Package Plans

Essential service bundles at great value

CONTACT

We will propose the best plan tailored to your desired services and budget.
Please feel free to contact us anytime.